Privacy Policy

1. Who This Policy Applies To

This policy applies to:

• Company Administrators — individuals who manage a company account on Logidex
• Employees — individuals invited to the platform by a company administrator
• Visitors — individuals who visit the Logidex website without creating an account

2. Information We Collect

2.1 Information You Provide

• Account information: Email address, name, company name, job role, and department
• Document content: Files and documents uploaded to the platform
• Communications: Messages you send to us, including support requests and demo or audit requests
• Audit submissions: Documents you send us for a free documentation audit
• Payment information: Billing details processed by Stripe (we do not store payment card numbers)

2.2 Information Collected Automatically

• Usage data: Pages visited, features used, timestamps of actions, document views, and acknowledgment events
• Device information: Browser type, operating system, and IP address
• Cookies and local storage: Session tokens and user preferences (see Section 9)

2.3 Information from Third Parties

We may receive information from Supabase (our database and authentication provider) and Stripe (our payment processor) as necessary to operate the Service.

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Provide the Service, including document distribution, acknowledgment tracking, and AI-powered chat
• Send transactional emails (invitations, acknowledgment notifications, password resets)
• Process payments
• Review the documents you send for a free documentation audit and respond to you with our findings
• Provide customer support
• Monitor and improve the Service
• Comply with legal obligations
• Enforce our Terms of Service

We do not sell your personal information. We do not use your data to train AI models or for any advertising purpose.

4. Third-Party Service Providers

We share information with the following categories of third-party providers as necessary to operate the Service:

Each of these providers processes data subject to their own privacy policies and security practices. We do not authorize them to use your data for any purpose other than providing the services described above.

5. AI Processing of Document Content

When you use the AI chat feature, the content of documents you have uploaded may be transmitted to OpenAI for processing. This transmission is necessary to generate responses to your queries.

• We use OpenAI's API in accordance with their data usage policies. At the time of this writing, OpenAI's API does not use submitted data to train models by default.
• We do not submit personally identifiable information to OpenAI beyond what may be incidentally present in the documents you upload.
• By uploading documents to the Service and using the AI chat feature, you consent to your document content being transmitted to OpenAI.
• If you upload documents containing sensitive information, you do so at your own risk and should review OpenAI's privacy policy independently.

Free documentation audits

If you send us documents for a free documentation audit, we use them only to review them and respond to you. We do not share them with other companies or make them public, and you keep all rights to your information. We may use third-party AI tools to help review the documents; those providers are covered by Section 4. Please do not send documents containing sensitive personal information you are not comfortable sharing for this purpose. You can ask us to delete your audit documents at any time by contacting morgan@logidex.io.

Website requests

When you submit our request form, we store your name, work email, company, company type, team size and message so we can respond and follow up. We may look up publicly available information about you and your company to prepare for a conversation. We keep a one-way scrambled form of your network address only to limit spam. You can ask us to delete your request at any time by contacting morgan@logidex.io.

6. Legal Bases for Processing

Where applicable law requires a legal basis for processing personal data, we rely on the following:

• Contract performance: Processing necessary to provide the Service you have agreed to use
• Legitimate interests: Improving the Service, security monitoring, and fraud prevention
• Legal obligation: Compliance with applicable laws and regulations
• Consent: Where you have given explicit consent, such as for optional communications

7. Data Retention

We retain your personal information for as long as your account remains active or as necessary to provide the Service. Upon account termination:

• Account data is retained for a reasonable period to allow for account recovery and to comply with legal obligations
• Document files and compliance records may be retained for a period necessary to fulfill any legal, regulatory, or contractual retention requirements, then deleted
• Aggregated or de-identified data may be retained indefinitely

You may request deletion of your data by contacting us at morgan@logidex.io.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to correct inaccurate or incomplete information
• The right to request deletion of your personal information
• The right to object to or restrict processing of your personal information
• The right to data portability

To exercise any of these rights, please contact us at morgan@logidex.io. We will respond to requests within a reasonable timeframe consistent with applicable law.

9. Cookies and Local Storage

We use the following technologies to support the Service:

• Session cookies: Used by Supabase to manage your authenticated session
• Local storage: Used to store user preferences and track which reminder notifications you have already seen, so they are not shown again

We do not use advertising cookies, tracking pixels, or third-party analytics. You can clear local storage and cookies through your browser settings at any time, though doing so may affect your session and preferences.

10. Data Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, loss, destruction, or alteration. These measures include:

• Encrypted data transmission (HTTPS/TLS)
• Access controls limiting data access to authorized personnel
• Service providers with established security practices (Supabase, Vercel)

No method of transmission or storage is 100% secure. While we take reasonable steps to protect your data, we cannot guarantee absolute security. If you believe your account has been compromised, contact us immediately at morgan@logidex.io.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by displaying a notice within the Service. The “Last Updated” date at the top of this page reflects the date of the most recent revision. Your continued use of the Service after changes are posted constitutes your acceptance of the revised policy.